Help
DBDB DNS Control Support
Help for connecting to and managing your own Pi-hole v6 server.
Open the app’s offline Help & User Guide to search complete instructions and troubleshooting information.
Before contacting support
- Open the app’s offline Help & User Guide and search the error message.
- Run Connection Diagnostics.
- Preview the redacted report and remove anything you do not want to share.
- Never send a password, application password, session ID, VPN key, or certificate private key.
DBDB DNS Control does not operate a Pi-hole server, DBDB account system, VPN, or cloud relay. The app is not affiliated with or endorsed by Pi-hole.
Common checks
Confirm that the server runs Pi-hole v6, the address and protocol are correct, Local Network access is enabled when required, and the credential has the permissions needed for the requested action. Prefer a dedicated Pi-hole application password.
Use HTTPS with a certificate trusted by the device when available. HTTP is unencrypted and should be limited to an intentionally configured local or private network.
Contact support
Support is provided by Douglas Beasley, an individual operating under the DBDB Digital Studios brand in California, United States.